about attaqnia
  • IT Solutions
  • Unified Communication Solutions
  • Network Solutions
  • Security Solutions
  • IT Support
  • Storage Solutions
  • Web Solutions
Why use an IT Support Service?
ARROW Businesses are now more dependent on IT than ever before. Over 90% of organisations in the Saudi Arabia completely rely on their IT network in order to remain competitive and even the smallest of problems can have an adverse effect on overall productivity within the workplace. Because of this, IT Support has become a core requirement for most organisations, especially small to medium sized businesses.Working with Attaqnia is the perfect solution for businesses that need a better standard of IT Support without having to pay a premium for the privilege.

Save Money

ARROW Having a full time IT Support service at your disposal doesn't have to be expensive. Attaqnia can provide a cost effective unlimited IT Support package that will help increase profit margins by reducing your operating expenses. We can offer full time IT Support contracts, Ad-Hoc "pay as you go" IT Support and complimentary IT Support for businesses that already have in-house expertise.

Increase Productivity
ARROW Constant problems with your IT network can have an adverse effect on resources within the workplace. Outsourcing your IT Support with Attaqnia will let you free up these valuable resources and allow you focus on your customers instead of your IT.

Improve network stability
ARROW A good network managed correctly will result in less downtime and more productivity. Attaqnia has the resources to proactively monitor your network and fix problems before you even know they exist. Our IT Consultancy team can provide expert advice you on how to improve your network infrastructure and minimize downtime.

Get an immediate response for critical issues

ARROW A major problem with your IT Network will cost your business valuable time and money. Thanks to the resources at our disposal, Attaqnia is able to act immediately in the event of a business critical network problem. We also provide Disaster Recovery solutions that can be tailored to the needs of your business.

Access to a vast pool of resources

ARROW Our team of experienced professionals is at your disposal. Every Attaqnia engineer is an experienced Microsoft certified professional. We are a Cisco specialist and a Unified communication specialist. We invest heavily in staff training and we have over years of experience supporting clients that vary from start up businesses to blue chip organizations.

Procurement services
ARROW Attaqnia are a reseller of various software applications and utilities including Microsoft and Cybrosis products. Because of our reseller status, we can offer our customers the latest hardware and software at discounted prices and we also offer a competitive installation service.

The best IT Support in Saudi Arabia is just a phone call away
ARROW If you are a business with between 2-1000 users and you are looking for a better standard of IT Support then contact us today. Attaqnia look forward to becoming Your IT Department..
ARROW Voice over Internet Protocol (VoIP) is a protocol optimized for the transmission of voice through the Internet or other packet switched networks. VoIP is often used abstractly to refer to the actual transmission of voice (rather than the protocol implementing it). VoIP is also known as IP.

Call Center / IPCC
ARROW A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call center, collective handling of letters, faxes, and e-mails at one location is known as a contact center. A call center is often operated through an extensive open workspace for call center agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the center are linked through a set of new technologies called computer telephony integration (CTI).Most major businesses use call centers to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centers. Examples of this include help desks and sales support.

CTI Application
ARROW Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or coordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.

Call recording Systems
ARROW Call recording software or call logging software allows a party to record a telephone conversation, either PSTN or VoIP to a digital file format, usually in wav or mp3.

Solution Benefits
ARROW Improved customer satisfaction levels—reduced queue wait time, no repeat questions, and right first-time contact Increased revenue generation—integrating cross-sell and up-sell opportunities into marketing campaigns, fewer discarded shopping carts, more first contact closes Dramatic operating cost reductions efficient use of agent and call center resources Ability to extend beyond traditional call center environments to use of branch offices and home agents Tested, managed, end-to-end customer contact solutions from HUAWEI,CISCO,AVAYA,LUCENT & many other vendors. Migration to multi-channel and multi-site customer contact.
A booming economy has fuelled innumerous organizations to expand and strengthen their IT infrastructure, with an increased focus on Networks - The Backbone of Organizational Growth.
And with the emergence of newer technologies and dispersed geographical operations, management of Networks becomes a herculean task. Organisation over the years have realized that Network Outsourcing to best of breed IT service providers can yield them significant cost savings and business benefits. It has matured to an extent where mass skill sets are available and they can be administered nearly 100% through very advanced management tools with remote delivery model.

LAN Solution
ARROW Local Area Network (LAN) is a computer network covering a small geographic area, like a home, office, or groups of buildings e.g. a campus network.A LAN is useful for sharing resources like files, printers, games or other applications. A LAN in turn often connects to other LANs, and to the Internet or other WAN.

WAN Solution
ARROW A WAN spans a large geographic area, such as a state, province or country. WANs often connect multiple smaller networks, such as local area networks (LANs) or metro area networks (MANs).The world's most popular WAN is the Internet. Some segments of the Internet, like VPN-based extranets, are also WANs in themselves. Finally, many WANs are corporate or research networks that utilize leased lines.

WLAN Solution
ARROW Wi-Fi is a wireless technology brand owned by the Wi-Fi Alliance intended to improve the interoperability of wireless local area network products based on the IEEE 802.11 standards. Common applications for Wi-Fi include Internet and VoIP phone access, gaming, and network connectivity.

The Wi-Fi Alliance is a consortium of separate and independent companies agreeing to a set of common interoperable products based on the family of IEEE 802.11 standards. The Wi-Fi Alliance certifies products via a set of established test procedures to establish interoperability. Those manufacturers that are members of Wi-Fi Alliance whose products pass these interoperability tests can mark their products and product packaging with the Wi-Fi logo
In recent years, the nature of network security has undergone a dramatic change. It was not that long ago those efforts focused primarily on securing a perimeter around the trusted network.

Antivirus Solution
ARROW Antivirus is a term used to describe a computer program that attempts to identify, neutralize or eliminate malicious software. Designed exclusively to combat computer viruses; however most modern antivirus s is now designed to combat a wide range of threats, including worms, phishing attacks, root kits, Trojan horses and other malware. Antivirus software typically uses two different techniques to accomplish this: Examining (scanning) files to look for known viruses matching definitions in a virus dictionary. Two major types.
• Identifying suspicious behavior from any computer program which might indicate infection. Such analysis may include data captures, port monitoring and other methods
• Identifying suspicious behavior from any computer program which might indicate infection. Such analysis may include data captures, port monitoring and other methods.

Firewall Solution
ARROW Firewall's basic task is to regulate some of the flow of traffic between computer networks of different trust levels. Typical examples are the Internet which is a zone with no trust and an internal network which is a zone of higher trust. A zone with an intermediate trust level, situated between the Internet and a trusted internal network, is often referred to as a "perimeter network" or Demilitarized zone (DMZ).

Intrusion Detection & Protection Solution

ARROW An intrusion detection system is used to detect several types of malicious behaviors that can compromise the security and trust of a computer system. This includes network attacks against vulnerable services, data driven attacks on applications, host based attacks such as privilege escalation, unauthorized logins and access to sensitive files, and malware (Viruses, Trojan horses, and Worms).

Encryption Solution
ARROW In cryptography, encryption is the process of transforming information (referred to as plaintext) using an algorithm (called cipher) to make it unreadable to anyone except those possessing special knowledge, usually referred to as a key. The result of the process is encrypted information (in cryptography, referred to as cipher text). In many contexts, the word encryption also implicitly refers to the reverse process, decryption (e.g. “software for encryption” can typically also perform decryption), to make the encrypted information readable again (i.e. to make it unencrypted).

Internet Proxy Solution
ARROW In computer networks, a proxy is a server (a computer system or an application program) which services the requests of its clients by forwarding requests to other servers. A client connects to the proxy server, requesting some service, such as a file, connection, web page, or other resource, available from a different server. The proxy server provides the resource by connecting to the specified server and requesting the service on behalf of the client. A proxy server may optionally alter the client's request or the server's response, and sometimes it may serve the request without contacting the specified server. In this case, it would 'cache' the first request to the remote server, so it could save the information for later, and make everything as fast as possible

Experienced Professional Consultants focus on delivering business results and performance improvement by bringing complex technologies together to maximize compatibility, interoperability, and enterprise-wide information management.
Our flexible and seamless systems integration capabilities include::
• Requirements Analysis
• Planning, designing and implementing custom-made application systems and information infrastructures.
• Implementing, extending and customizing ERP solutions for Return on Investment (ROI)
• Integrating software and hardware components
• Enabling complex computer networking
• Enterprise Application Integration
• Training and change management
• Knowledge transfer
• Legacy management and Internet enablement services
• Ongoing systems and applications management and maintenance

Assessment Solutions
Risk Assessment
ARROW Information Security is always about cost/benefit analysis. Implementing controls is not always the panacea for your enterprise. Organization of all sizes must conduct a risk assessment exercise to learn what type of threats they are prone to. Risk assessment starts with asset inventory and classification. Two most neglected assets are people and data. After this classification process is completed, you should study your specific environment - since there is no one size fits all in information security - to find out what kind of vulnerability they have which could be exploited from internal or external threats. Once such an understanding is gained, the organization can implement the controls be it technical, or administrative within the context of their own environment.
ARROW The objective of such an exercise is to eliminate risk or minimize it. Risks can be of different types:
Business & Strategic Risk.
ARROW Financial Risk.ARROW Operational Risk. ARROWLegal or Regulatory Risk. ARROWReputation Risk.ARROW Penetration Testing
ARROW Organizations came to realize one of the best ways to evaluate the intruder threat to their interests would be to have independent computer security professionals attempt to break into their networks. Penetration testing consists of three phases:
ARROW Planning Phase: ARROW Discovery Phase: ARROW Reporting Phase:
o A detailed technical report is submitted with weaknesses found and recommendations.
ARROW Penetration testing includes social engineering activities to test procedures and the human element in Information security. We conduct two types of penetration tests:
ARROW Internal Analysis:
o Internal Analysis is performed from the organization’s internal network (i.e. behind the firewall) and granted some level of access to the network.
ARROW External Analysis:
o Black hat is where you test your network infrastructure from the outside. It is a way to mimic the environment hackers test and launch their attacks against you.
Vulnerability Assessment
In e-world organizations there is a marvelous opportunity to use information technology to boost their productivity. This increased connectivity of communication systems and openness of the business processes brings forward potential threats which if exploited could lay down the IT infrastructure, lose business secrets and finally terminates the business processes.

• ATTAQNIA serves its clients by finding, evaluating and re-mediating exploitable weaknesses which could be the result of software defects, system mis configuration, unnecessary services and illegal accounts.

ARROW Direct-attached storage (DAS) refers to a digital storage system directly attached to a server or workstation, without a storage network in between. It is a retronym, mainly used to differentiate non-networked storage from SAN and NAS.

ARROW In computing, a storage area network (SAN) is an architecture to attach remote computer storage devices (such as disk arrays, tape libraries and optical jukeboxes) to servers in such a way that, to the operating system, the devices appear as locally attached. Although cost and complexity is dropping, as of 2007, SANs are still uncommon outside larger enterprises.
By contrast to a SAN, network-attached storage (NAS) uses file-based protocols such as NFS or SMB/CIFS where it is clear that the storage is remote, and computers request a portion of an abstract file rather than a disk block.

ARROW Network-attached storage (NAS) is a file-level computer data storage connected to a computer network providing data access to heterogeneous network clients .

ARROW Disaster Recovery is the process, policies and procedures of restoring operations critical to the resumption of business, including regaining access to data (records, hardware, software, etc.), communications (incoming, outgoing, toll-free, fax, etc.), workspace, and other business processes after a natural or human-induced disaster.To increase the opportunity for a successful recovery of valuable records, a well-established and thoroughly tested data recovery plan must be developed. This task requires the cooperation of a well-organized committee led by an experienced chairperson.

A disaster recovery plan (DRP) should also include plans for coping with the unexpected or sudden loss of communications and/or key personnel, although these are not covered in this article, the focus of which is data protection. DRP is part of a larger process known as business continuity planning (BCP).
Web Development
ARROW Attaqnia Orange Labz has a brilliant team to develop the website design according to the needs of the client. Thus we are providing the best service.We are using the latest technologies including 2D and 3D design tools for making the quality websites. Our team comprises professional skilled modern designers who incorporate contemporary changes and ideas also. During the development of sites we are giving importance to both our client and customers. The websites created by us must be easy to navigate by the customers and also it must be with aesthetic quality. Attaqnia Orange Labz use solid graphic design skills, high-end programming applications, and cutting edge optimization techniques to develop the websites. Attaqnia Orange Labz offers an attractive and most convincing website to boost up your marketing and business goals.

ARROW The illustrations in different fields are created by the skilled artists of Attaqnia Orange Labz through the all-embracing training in different fields. Illustrators produce the graphic well defining illustrations. Attaqnia Orange Labz offers Digital Illustrations, Book Illustrations, Cartoon Character Drawing, Medical Illustrations, Portrait Illustrations and Fashion Illustrations. Our illustrations adapt various styles and can be applied to almost any subject matter. Our experience extends from conservative corporate projects to custom tattoo designs . Our streamlined processes for digital comp, revision and approval help us to provide clients with variations of the final illustration at reduced costs, whenever required.

Creative Designs
ARROW Logo design: A logo often is the most prominent visual element of a company's, product's, or service's image. The challenge of a properly designed logo is to communicate everything you want to say about your company, product, or service in a simple visual design. Our professional design staff produces custom logos for reasonable prices.
ARROW 3D modeling & animation: Pop out of the two-dimensional world. No matter what the need is, we can create 3D models of products, machines, people or just about anything and animate all of them to create true to life demonstrations, animations or videos. We can even take 3D models or animations and format them for easy viewing through the web. The possibilities are endless.
ARROW Digital wedding &Invitation cards: With the dawning of the internet era, and with the ease and quickness of sending messages electronically, it was only a matter of time before incorporating the ease of sending invites, even something as traditional as wedding invites, would become something that brides-to-be would start doing.

Print Media
ARROW Brochures and collateral materials are your paper sales force. When no one else is there to represent your company, your marketing materials and brochures speak for you. Let us show you how properly designed collateral materials can communicate the right image and effectively convey the advantages your company has to offer.
ARROW Catalogs sell products. We make sure your catalog is selling as much as possible. From proper page layout and product organization, to overall creative design and photography, we create catalogs that are not only aesthetically pleasing, but also make selection and ordering easy.
ARROW Package design: In addition to traditional collateral material design, we have experience in package design and point of purchase displays of any scale. Working with a group of key packaging vendors, we have access to numerous materials and construction methods to produce pieces that are not only visually effective, but also cost effective.

Today's search engines are sophisticated, fickle and immune to your website's siren call, which has given rise to a whole new discipline - search engine optimisation (SEO). Just as quickly, SEO has become the domain of former double glazing salespeople, whispering promises of Google rankings beyond your wildest dreams. Unsurprisingly, their promises invariably turn out to be empty and your website fares little better than if you were managing it yourself.


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